Projects

Most of our clients are software development companies providing solutions for the Public Sector. Our work is being used by several departments and agencies within the U.S. federal government, including security, intelligence, and defense. Non-disclosure agreements prevent us from being able to tell you who they are. Our work is also being used at the state level, in Connecticut and Louisiana.

Project Remedies Inc. – Pacific Palisades, CA

Increasing Sales Through Business Intelligence and Technology Integration

Project Remedies Inc. is a software company located in Pacific Palisades, California. Their products are built on the BMC Remedy Action Request System, and provide the ONLY project management, cost management, and resource management on Remedy.

We are providing PRI with consulting services for business and technology integration, research, and analysis, for their business planning, product development, and marketing needs. We are also responsible for the PRI software administrator and user guides, training materials, and website maintenance. It is this blend of services that allows us to help increase their annual sales revenue, while reducing their documentation and website maintenance costs.

Carnegie Speech – Pittsburgh, PA

Cost-Effective Web-Based Online Help Development

SpeakFarsi, SpeakRussian, and SpeakIraqi are language acquisition applications developed by Carnegie Speech, a Pittsburgh software company affiliated with Carnegie Mellon University.

These are web-based applications that were developed with the open source course management system, Moodle. Courses are provided for both beginner and advanced students. The goal is to teach students the vocabulary they need to perform their work, grammar, and most important of all – correct pronunciation in these challenging languages. The audio-analyzer compares the student's recorded responses to lesson activities against the pronunciation of native language speakers. Color-coded results provide pinpoint feedback on the specific sounds that the student needs to work on. Students are able to reach a level of fluency and comprehension to be able to communicate effectively while performing their work tasks.

We have written and developed the context-sensitive online help systems for all 3 languages, working within the software's HTML and PHP Moodle framework. We worked closely with the product development team and the project manager throughout all three projects. The first project took the longest, but each subsequent project reuses the same materials, and our client's documentation expenses continue to drop over time with each new application.

KidsVoice – Pittsburgh, PA

Technical Writing – Print Manuals for Administrators and Users

KidsVoice provides child advocacy services in the greater Pittsburgh area. We wrote the administrator and user guides for the KidsVoice child legal advocacy software that was developed for 2 states: Connecticut and Louisiana.